FAQ & Help Center
Last updated: 24 October 2026
Can't find your answer? Email suport@izzut.com or use the Contact page.
Orders and payment
How do I place an order?
Add items to your basket, go to checkout, enter your delivery details and pay. You will get a confirmation email straight away.
What payment methods do you accept?
The methods available are shown at checkout and may include major cards, Apple Pay, Google Pay, PayPal and Shop Pay. See our Payment Policy.
Is it safe to pay on your website?
Yes. Payments are processed over an encrypted connection by our payment provider. We never see or store your full card number.
I didn't get an order confirmation email. What should I do?
Check your spam or junk folder first. If it is not there, email us with the name and address you used and we will find your order.
Can I change or cancel my order?
You can cancel before it is dispatched. Email us as soon as possible with your order number. Once it has been dispatched, you can still return it; see our Return and Refund Policy.
Can I use a discount code?
Yes, enter it in the discount box at checkout. Only one code can be used per order unless stated otherwise.
Shipping and delivery
Where do my orders come from?
We work with manufacturing and fulfilment partners, and most orders ship from our partners' warehouses in China. We tell you this before you buy so there are no surprises. See our Shipping Policy.
How long will delivery take?
Orders are dispatched within 1 to 3 working days, and delivery to the UK usually takes 7 to 15 working days after that. The estimate for your order is shown at checkout.
How much is delivery?
It is calculated at checkout. We sometimes run offers with free shipping above a certain order value, shown on the website.
How do I track my order?
When your order is dispatched we email you a tracking number and link. International tracking can take 2 to 5 days to start updating.
Why did I get two separate parcels?
Items in one order can ship from different warehouses, so they can arrive on different days. You are not charged extra for this.
My tracking has not moved for several days. Is it lost?
International parcels can show no updates for a few days while they travel or clear customs. If it has not moved for more than 7 days, or is past the estimated delivery date, email us.
Can I change my delivery address?
Only before dispatch. Email us straight away.
Customs, VAT and import charges
Will I have to pay customs or import VAT?
For orders up to £135, VAT is shown at checkout where it applies. If it has not been collected at checkout, the carrier or Royal Mail may collect it on delivery. For orders over £135, import VAT and sometimes duty are payable on arrival to the carrier or Royal Mail. See the Shipping Policy.
Why was my parcel held at customs?
Customs may check international parcels. This can add a few days. Make sure your address and phone number are correct, and check your email and post for notices.
Returns and refunds
Can I return an item if I change my mind?
Yes. You have 14 days from receiving your order to tell us, and a further 14 days to send it back. See the Return and Refund Policy.
Who pays for return postage?
For a change of mind, you do. If the item is faulty, wrong or damaged, we do.
How do I return something?
Email us with your order number first. We will send return details. Please do not post anything back before you hear from us.
When will I get my refund?
Within 14 days of us receiving the item (or proof of postage). Your bank may take 5 to 10 working days to show it.
My item arrived faulty or damaged. What now?
Email us with your order number and photos or a short video. We will arrange a replacement or refund, and cover the return cost. You are protected by the Consumer Rights Act 2015.
I received the wrong item.
Email us with a photo and your order number. We will send the correct item or refund you.
Products
Will this charger or cable work with my device?
Check the compatibility information on the product page. If you are unsure, email us with your device model before buying.
Do your products come with a warranty?
Your legal rights under the Consumer Rights Act 2015 apply to everything you buy from us. See the Return and Refund Policy.
Do products have safety approvals?
Please ask us before buying if you need certification details for a specific product.
Is an item back in stock?
Use Notify me on the product page if available, or email us.
Your account and privacy
Do I need an account to order?
No, you can check out as a guest. An account lets you see past orders and track them.
How do you use my personal data?
See our Privacy Policy and Your Privacy Choices.
How do I unsubscribe from emails?
Use the Unsubscribe link in any marketing email.
Still need help?
Email suport@izzut.com, or send us a message from the Contact page. Our hours are Monday to Friday, 9:00 to 17:30 UK time.