Shipping Policy
Last updated: 24 October 2026
We want you to know exactly how your order reaches you. Please read this page before you buy.
1. Where your order ships from
IZZUT works with manufacturing and fulfilment partners, and most orders are sent directly from our partners' warehouses in China. Some items may ship from other locations. The estimated delivery time shown at checkout and in your confirmation email reflects where your item ships from.
2. Delivery area
We currently focus on delivery to the United Kingdom, and may also deliver to other countries shown at checkout. If your country is not listed at checkout, we cannot deliver there yet.
3. Processing time
Orders are prepared and dispatched within 1 to 3 working days of payment. Orders placed on weekends or public holidays are processed the next working day.
4. Delivery time
Once dispatched, the estimated delivery time to the UK is 7 to 15 working days. Delivery can take longer during busy periods (such as Black Friday and Christmas), customs checks or bad weather. These are estimates, not guarantees. Under UK law we will deliver within 30 days of your order unless we agree otherwise with you; if we cannot, you can cancel and be refunded.
5. Delivery costs
- Shipping costs are calculated at checkout and depend on your address and the items in your basket.
- From time to time we run promotions with free shipping when your order reaches a certain value. When this applies, the threshold is shown on the website and at checkout. Without an active promotion, standard delivery charges apply.
6. Tracking
When your order is dispatched we email you a tracking number and a link. Tracking from international carriers can take 2 to 5 days to start updating after dispatch. You can also contact us any time at suport@izzut.com with your order number.
7. Multiple parcels
If you order several items they may arrive in separate parcels, on different days, because they can come from different warehouses. You are not charged extra delivery for this.
8. Customs, VAT and import duties
Because many orders are shipped from outside the UK:
- Orders with a consignment value up to £135: VAT is shown at checkout where it applies. If it has not been collected at checkout, it may be collected by the carrier or Royal Mail on delivery before your parcel is released.
- Orders above £135: import VAT and, in some cases, customs duty are payable on arrival and are collected by the carrier or Royal Mail before delivery. These charges are not included in our prices and are your responsibility, unless stated at checkout.
- Please ask us before buying if you want more detail on customs for your order.
9. Delivery address
Please check your address carefully at checkout. We cannot change it once the order has been dispatched. If a parcel is returned to us because the address was wrong or incomplete, or was not collected, we may charge you for re-sending it.
10. Delayed, lost or damaged parcels
- If your parcel has not arrived by the end of the estimated delivery time, email us. We will investigate with the carrier.
- If it is lost, we will send a replacement or refund you.
- If it arrives damaged, email us within 14 days with photos, and we will fix it. See our Return and Refund Policy.
11. Contact
Questions about delivery? Email suport@izzut.com. Our hours are on the Contact page.
Vitor Souza, trading as IZZUT, Brazil.